PRIVACY POLICY
Last Updated: January 14, 2026
Effective Date: January 14, 2026
This Privacy Policy ("Policy") describes how Jimenez Insurance and Financial Group, operating under the trade name Ándale Seguro ("Ándale Seguro," "we," "us," "our," the "Agency"), collects, uses, shares, stores, and protects your personal information when you visit our website andaleseguro.com (the "Site"), communicate with us, or use our services.
By using the Site or providing your personal information, you accept the practices described in this Policy. If you do not agree with this Policy, please do not use the Site or provide your personal information.
1. Data Controller
2. Information We Collect
Depending on how you interact with us, we may collect different types of information:
2.1 Information You Provide Directly
Sensitive Information: We treat health information, Social Security Numbers, and other sensitive information with special care and collect it only when necessary for the specific purposes of insurance quoting, application, or service. This information is handled in accordance with applicable laws.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
Device Information: Device type, operating system, unique device identifiers
Browser Information: Browser type and version, language settings
Connection Information: IP address, Internet Service Provider
Usage Information: Pages visited, date and time of access, time spent on each page, links clicked, referring pages, actions taken on the Site
General Location Information: City, state, or country based on IP address
This information is collected through cookies, pixels, web beacons, and similar technologies (see Section 7).
2.3 Information from Third Parties
We may receive information about you from other sources, including:
Insurance Carriers: Information related to applications, policies, claims, or renewals
Managing General Agents (MGAs/BGAs): Information necessary for product intermediation
Quoting Platforms: Data provided through comparison tools
Verification Services: Identity verification information, driving records, credit reports (when permitted and authorized)
Public Sources: Publicly available information
Social Media: Information you make public on social media platforms
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing Insurance Services
Responding to your information and quote requests
Comparing coverage options from multiple Carriers
Preparing and processing insurance applications
Facilitating enrollment in insurance plans (including ACA Marketplace plans)
Assisting with renewals, modifications, and claims
Providing ongoing customer service and support
3.2 Communications
Communicating with you by phone, email, SMS, or WhatsApp about your applications and policies
Sending reminders about due dates, renewals, or pending payments
Providing information about products or services that may interest you
Responding to your questions and requests
3.3 Business Operations
Improving our Site, products, and services
Conducting analytics and market research
Measuring the effectiveness of our communications and marketing
Diagnosing technical and security issues
Maintaining business records
3.4 Compliance and Protection
Complying with legal, regulatory, and contractual obligations
Preventing fraud and illegal activities
Protecting our rights, property, and safety, and those of our users and third parties
Responding to legal requests and judicial proceedings
4. How We Share Your Information
No Sale Commitment: We do not "sell" your personal information in the traditional sense of exchanging it for money to third parties for their own unrelated marketing purposes.
We may share your information in the following circumstances:
4.1 With Insurance Carriers and Business Partners
We share information necessary to:
Obtain quotes from multiple Carriers
Process insurance applications
Issue, administer, and service policies
Process claims
Complete Health Insurance Marketplace enrollments
These partners are contractually obligated to use your information only for the specified purposes and to protect it appropriately.
4.2 With Service Providers
We engage service providers who help us operate our business, including:
Web hosting and technology services
Customer relationship management (CRM) systems
Messaging and communication platforms
Analytics and measurement services
Payment processing services
Security and fraud prevention services
Customer support services
These providers are required to use your information only to provide services to us and to maintain confidentiality.
4.3 For Legal Compliance
We may disclose your information when we believe in good faith that it is necessary to:
Comply with applicable laws, regulations, legal processes, or governmental requests
Enforce our Terms of Use and other agreements
Protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others
Detect, prevent, or address fraud, security, or technical issues
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, asset sale, bankruptcy, or similar event, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
4.5 With Your Consent
We may share your information for other purposes when we have your consent.
5. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this Policy
Provide our services and maintain our business relationship
Comply with legal, regulatory, accounting, and audit requirements applicable to the insurance industry
Resolve disputes and enforce our agreements
Specific retention periods vary based on:
The type of information
The purpose of processing
Applicable legal and regulatory requirements (the insurance industry is subject to record retention requirements)
Whether there is an active or potential dispute or litigation
When we no longer need your information, we will securely delete or anonymize it.
6. Information Security
We implement administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Encryption of sensitive data in transit and, where appropriate, at rest
Role-based and need-to-know access controls
System monitoring and intrusion detection
Staff training in security and privacy practices
Periodic risk and vulnerability assessments
Incident response procedures
Important Notice: No method of Internet transmission or electronic storage is completely secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. A "cookie" is a small text file stored on your device when you visit a website.
7.1 Types of Cookies We Use
7.2 Third-Party Tools
We may use third-party analytics tools, such as Google Analytics, to understand how visitors use our Site. These services may collect information sent by your browser, including your IP address.
7.3 Cookie Controls
You can control and manage cookies in several ways:
Browser Settings: Most browsers allow you to view, delete, and block cookies. Consult your browser's help for specific instructions
Google Analytics Opt-out: Visit tools.google.com/dlpage/gaoptout
Please note that disabling certain cookies may affect Site functionality.
8. Your Choices and Rights
8.1 Communication Preferences
Marketing Email: You may unsubscribe by using the "unsubscribe" link in our emails or by contacting us directly
SMS/WhatsApp Messages: Reply STOP to stop receiving messages
Phone Calls: Request to be added to our "do not call" list by contacting us
Note: Even if you opt out of marketing communications, we may still contact you for matters related to your active applications, current policies, customer service, or legal obligations.
8.2 Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate. To exercise these rights, contact us using the information in Section 1.
8.3 Deletion
You may request deletion of your personal information. However, we may retain certain information when we have a legal basis to do so, including:
Compliance with legal or regulatory obligations
Establishment, exercise, or defense of legal claims
Legitimate business interests (such as maintaining transaction records)
9. Children's Privacy
Our Site and services are not directed to persons under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. If we discover that we have collected information from a child under 13 without verification of parental consent, we will take steps to delete that information.
For insurance services involving minor dependents, information will be provided by the parent, guardian, or adult policyholder.
10. GLBA Privacy Notice (Gramm-Leach-Bliley Act)
As an insurance agency that handles financial products, certain of our activities may be subject to the Gramm-Leach-Bliley Act (GLBA) and related state regulations, which establish specific requirements regarding the collection, use, and disclosure of consumers' "nonpublic personal information" (NPI).
10.1 Nonpublic Personal Information (NPI)
NPI includes personally identifiable financial information that:
A consumer provides to obtain a financial product or service
Results from a transaction with the consumer
Is obtained in connection with providing financial products or services
10.2 Our Practices Under GLBA
Collection: We collect NPI only when necessary for our insurance business functions
Disclosure: We share NPI with third parties only as permitted by GLBA, primarily to complete insurance transactions requested by you or for related services
Protection: We maintain physical, electronic, and procedural safeguards to protect NPI
10.3 Additional GLBA Notice
Depending on the specific insurance product and your relationship with us, we may provide you with a separate, more detailed GLBA Privacy Notice that describes our information-sharing practices with greater specificity and, where applicable, your "opt-out" rights.
To request a copy of our GLBA Privacy Notice, contact us at 1.833.826.3253 or [email protected].
11. Privacy Rights for California Residents
If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as amended.
11.1 Scope
CCPA/CPRA provisions apply to "consumers" who are California residents and to "businesses" that meet certain thresholds. Certain exemptions may apply to information collected, processed, sold, or disclosed subject to other federal or state laws (for example, information subject to GLBA).
11.2 Your Rights Under CCPA/CPRA
Subject to certain exceptions and identity verification, you may have the right to:
Right to Know: Request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share
Right to Delete: Request deletion of your personal information, subject to certain exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information (as these terms are defined under CCPA/CPRA)
Right to Limit: Limit the use and disclosure of sensitive personal information
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
11.3 "Sale" and "Sharing" of Personal Information
Under CCPA/CPRA definitions, "sale" and "sharing" have broad meanings that may include certain disclosures to third parties, even without monetary exchange. Although we do not sell your personal information for money, some of our disclosure practices (such as sharing information with marketing or advertising partners, if applicable) might be considered "sale" or "sharing" under these broad definitions.
11.4 How to Exercise Your Rights
To exercise your rights under CCPA/CPRA:
Email: Send a request to [email protected] with the subject line "California Privacy Request"
Phone: Call 1.833.826.3253
11.5 Identity Verification
To protect your privacy, we will verify your identity before processing rights requests. We may request additional information to confirm your identity. If you use an authorized agent, we may require written proof of authorization and verify your identity directly.
11.6 Response Time
We will respond to verifiable requests within the timeframes required by law (generally 45 days, with the possibility of additional extension when necessary and permitted).
11.7 California "Shine the Light"
Under California Civil Code Section 1798.83, California residents may request information about the disclosure of personal information to third parties for their direct marketing purposes. To make this request, contact us using the information above.
12. Privacy Rights for Residents of Other States
Several U.S. states have enacted privacy laws that grant additional rights to their residents, including Virginia, Colorado, Connecticut, Utah, and others.
If you are a resident of a state with applicable privacy laws, you may have rights similar to those described in Section 11, including rights to access, correction, deletion, and opt-out.
To exercise any applicable privacy rights, contact us using the information in Section 1, indicating your state of residence.
13. International Transfers
We operate primarily in the United States. If you provide us with information from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
14. Third-Party Sites and Services
Our Site may contain links to third-party websites, applications, or services. This Policy does not apply to the privacy practices of such third parties. We recommend reviewing the privacy policies of any third party before providing them with personal information.
15. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
We will update the "Last Updated" date at the beginning of this Policy
We may notify you by email or through a prominent notice on our Site
We encourage you to review this Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the modified Policy.
16. SMS/Text Messaging Consent and Mobile Information
How We Obtain SMS Consent (Opt-In)
By providing your mobile phone number and submitting a form on our website, clicking a "Submit," "Request Quote," "Contact Us," or similar button, or by texting a keyword to our short code or phone number, you expressly consent to receive text messages (SMS) from Ándale Seguro at the phone number you provided. This consent includes messages related to:
Responses to your inquiries and quote requests
Appointment reminders and follow-ups
Policy and enrollment updates
Service notifications
Promotional offers and information about our products (if you opt in to marketing messages)
Message Frequency: Message frequency varies based on your interactions and service needs.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS from us unless you re-subscribe.
Help: For assistance, reply HELP to any message or contact us at 1.833.826.3253 or [email protected].
Mobile Information Sharing Statement
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your phone number is used solely to communicate with you regarding the services you have requested, and may be shared only with:
Insurance carriers to process your applications or service your policies
Service providers who assist us in delivering messages (such as our SMS platform provider), who are contractually prohibited from using your information for any other purpose